Questions & Answers

Have a question before purchasing AOKING backpacks in Sri Lanka?
Here are some of the most asked questions and answers to clarify your doubts. If these don’t answer your doubts, reach out to us through the contact form or email us directly for assistance.

CONTACT US
Our stores

No. 221/A, High Level Road, Maharagama

See More About

Shopping Information

Do you deliver across Sri Lanka?

Yes. We offer islandwide delivery across Sri Lanka. Whether you are ordering from Colombo, the suburbs, or other regions, your AOKING order will be delivered safely through our local courier partners.

How long will delivery take?

Orders are typically delivered within 2–5 working days, depending on your location.
All orders are processed locally in Sri Lanka, which allows us to ensure faster delivery compared to international shipping.

Are these genuine AOKING products?

Yes. We supply 100% authentic AOKING backpacks sourced through authorized distribution channels.
Our goal is to make original AOKING designs accessible to customers in Sri Lanka without the delays and costs of overseas ordering.

What happens after I place an order?

Once your order is confirmed:

  1. You will receive an order confirmation via email or phone.
  2. Your item will be packed and dispatched from our Sri Lanka fulfillment point.
  3. Our courier partner will contact you prior to delivery.

This local process ensures reliability and faster service.

Can I view my receipt or invoice?

Yes. A digital invoice will be provided after your purchase.
 If you need another copy, you may request it by contacting our support team.

Do you restock items that are out of stock?

Yes. We regularly restock popular AOKING backpack models to meet demand in Sri Lanka.
 If an item is unavailable, you may contact us to check the next arrival.

Payment Information

What payment methods do you accept?

We support convenient payment options for our customers, including:

  • Cash on Delivery (selected areas)
  • Bank Transfers
  • Online Payments (where available)

All prices are listed in Sri Lankan Rupees (LKR), with no hidden international fees.

Can I pay using an international card?

Yes, depending on the payment gateway availability. However, since you are purchasing locally, you avoid international shipping charges and customs delays.

Orders and Returns

Can I return an item if needed?

If you receive a product with a manufacturing defect or damage, please contact us within the specified return period.
We will arrange an exchange or resolution through our local support team.

Who do I contact for support?

Our local customer support team is available to assist Sri Lankan customers with:

  • Product selection
  • Order tracking
  • After-sales support
  • Warranty-related questions

     

Simply reach out via our Contact Us page.

Will the product look exactly like the pictures?

Yes. All images displayed are of genuine AOKING products.
 We ensure that what you see online is what you receive.