At AOKING Sri Lanka, we are committed to providing our customers with genuine products and a reliable local shopping experience. If you are not completely satisfied with your purchase, we are here to assist you through a clear and fair returns process.

1. Returns Eligibility

We accept returns under the following conditions:

  • Items must be returned within 7 days from the date of delivery.
  • The product must be unused, unwashed, and in its original condition.
  • All original tags, packaging, and accessories must be included.
  • A valid proof of purchase (invoice or order confirmation) is required.

This policy ensures that every customer in Sri Lanka continues to receive brand-new, authentic AOKING products.

2. Non-Returnable Items

The following items cannot be returned:

  • Products that have been used, damaged after delivery, or altered.
  • Clearance or promotional sale items marked as Final Sale.
  • Items returned without original packaging or proof of purchase.

3. Refund Process

Once we receive your returned item:

  1. Our team will inspect the product to ensure it meets return requirements.
  2. You will be notified of the approval or rejection of your refund.
  3. If approved, the refund will be processed via the original payment method or bank transfer.

Refund processing typically takes 5–10 working days, depending on your payment provider.

4. Exchanges (Damaged or Incorrect Items)

We will gladly arrange an exchange if:

  • You received a defective product.
  • You received the wrong item.

Please notify us within 48 hours of delivery with photos of the issue so we can resolve it quickly.

5. Contact Us

Customers are responsible for return shipping costs unless the item is defective or incorrect.

If the return is approved due to a product issue, AOKING Sri Lanka will cover the replacement delivery cost.

We recommend using a traceable courier service when returning items

6. Where to Send Returns

Returned items should be sent to our Sri Lanka operations address (provided by our support team once the return is approved).
This ensures proper tracking and secure handling of your request.

7. Need Help? Contact AOKING Sri Lanka

Our local customer support team is ready to assist you with returns, exchanges, or product concerns.

Customer Support Email: info@aoking.lk
Support Phone: +94 112 223 700
Service Location: No. 221/A, High Level Road, Maharagama

Support hours: Monday – Saturday | 9:00 AM – 5:30 PM